Cancellations & refunds
How to stop renewal or request a refund for an AltDat subscription.
AltDat LLC · Draft updated October 4, 2026
Review draft. We are preparing these policies for launch. This version is not yet final. Contact support@altdat.com with questions.
Monthly subscriptions
The refund windows restart with each successful monthly subscription payment, including renewals. The request time determines the window.
| When you request | Voluntary refund |
|---|---|
| Within the first 7 days | Full refund of that monthly subscription payment. |
| After 7 days, through day 14 | Partial refund of up to 50% of that payment, reviewed by support. |
| After 14 days | Cancel the next renewal and retain access through the paid monthly term. No standard voluntary refund for that month. |
A day is a 24-hour period measured from the successful payment time on the receipt. A request within 7 days includes the 7-day boundary; the partial-refund window ends at 14 days. These windows do not change any stronger rights required by law.
Annual subscriptions
Request a full refund within 7 days of an annual subscription payment. After that window, you may request a partial refund for the unused part of the paid annual term, with no separate cancellation cutoff.
The prorated amount uses the annual subscription price actually paid, after discounts, multiplied by the unused fraction of that annual term. It is not recalculated using the monthly list price. Support confirms the effective cancellation time, refund amount and access end date with you before applying the refund.
For example, if exactly one quarter of an annual term has elapsed, three quarters of the annual subscription payment remain refundable under this policy. Applicable taxes and any earlier refund on the same payment are reconciled separately; total refunds cannot exceed the amount paid.
Cancel renewal
Open Dashboard → Billing → Manage Subscription to turn off renewal. Standard cancellation keeps paid access available until the end of the paid term. You can cancel after the monthly refund window closes; the next renewal will stop.
To end paid access earlier and request a refund, contact support. Canceling renewal does not automatically submit or issue a refund. Once an early cancellation and refund are applied, access follows the remaining account entitlement, usually the Free plan.
Request a refund
Email support@altdat.com from the account address, or include the account email and the relevant invoice or receipt reference. State whether you want to stop renewal or request a refund and an earlier end to paid access.
Support will verify the payment, confirm the applicable amount and coordinate cancellation. Refunds go through the original payment method where supported; posting time depends on Stripe and your financial institution. Do not email your card number, password or API key.
Refunds apply to AltDat subscription payments. Microsoft licenses and other providers' charges follow their own policies. Credits are service allowances and do not have a separate cash refund value.
Billing errors and mandatory rights
Contact us about duplicate, incorrect or unauthorized charges even if a voluntary refund window has passed. We will investigate and provide the remedy required by the circumstances and applicable law.
This policy adds voluntary refund options. It does not limit mandatory cancellation, withdrawal or refund rights, including rights that may apply to consumers purchasing online internationally. A shorter voluntary window does not replace a statutory cooling-off period.
See the terms of service for other subscription conditions and the privacy policy for information handling. Company details and our mailing address are in Company & contact.