AltDat support

Help us reproduce the problem

• The action or endpoint, error code, and time of the failure, including your time zone.
• Your account email and, for a flow, the failed action's name and run ID.
• Source format, approximate file size and row count, and the steps that led to the error.
• A small sample with invented data if the problem depends on the file's structure.

Keep API keys, passwords, payment details, and confidential file contents out of email and screenshots.

Common fixes

429: wait for the Retry-After interval and reduce flow concurrency. 503 SERVER_BUSY: retry after a short delay. 402: check your monthly credit balance; repeated retries will not restore credits.

Prepare fails: choose the file's Source Format explicitly. Pass Prepare's Body to the next action's AltDat Table Content field.

Payment needs attention: open Manage Subscription in your dashboard. Existing paid access continues during Stripe retries and ends if the subscription becomes unpaid or is canceled.

Find any workflow action, follow the first workflow tutorial, or read the API examples.

Cancellation or refund: Manage Subscription stops renewal. Send refund requests to support and review the cancellation and refund policy for monthly windows and unused annual time.